{"id":96976,"date":"2026-09-30T16:00:15","date_gmt":"2026-09-30T14:00:15","guid":{"rendered":"https:\/\/www.travmagazine.be\/?p=96976"},"modified":"2026-09-30T16:00:15","modified_gmt":"2026-09-30T14:00:15","slug":"interview-yves-van-dorsselaer-dexcap-il-faut-maitriser-lecoute-active","status":"publish","type":"post","link":"https:\/\/www.travmagazine.be\/fr\/interview-yves-van-dorsselaer-dexcap-il-faut-maitriser-lecoute-active\/","title":{"rendered":"Interview – Yves Van Dorsselaer d\u2019excap : \u00ab Il faut ma\u00eetriser l\u2019\u00e9coute active \u00bb"},"content":{"rendered":"Les entreprises du voyage obtiennent de bons r\u00e9sultats en mati\u00e8re d\u2019exp\u00e9rience client, mais laissent encore passer certaines opportunit\u00e9s lorsqu\u2019il s\u2019agit d\u2019identifier les attentes des clients et d\u2019assurer le suivi des offres, explique Yves Van Dorsselaer d\u2019excap, qui analyse pour les Travel Awards le service des agents de voyage \u00e0 l\u2019aide (suite\u2026)<\/a>","protected":false},"excerpt":{"rendered":"

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