{"id":89508,"date":"2025-08-22T13:52:42","date_gmt":"2025-08-22T11:52:42","guid":{"rendered":"https:\/\/www.travmagazine.be\/?p=89508"},"modified":"2025-08-22T13:52:42","modified_gmt":"2025-08-22T11:52:42","slug":"interview-yves-van-dorsselaer-excap-rendre-mesurable-comprendre-et-ameliorer-lexperience-client-et-collaborateur","status":"publish","type":"post","link":"https:\/\/www.travmagazine.be\/fr\/interview-yves-van-dorsselaer-excap-rendre-mesurable-comprendre-et-ameliorer-lexperience-client-et-collaborateur\/","title":{"rendered":"Interview Yves Van Dorsselaer (excap) : \u00ab Rendre mesurable, comprendre et am\u00e9liorer l\u2019exp\u00e9rience client et collaborateur \u00bb"},"content":{"rendered":"Excap est actif depuis plus de 20 ans dans la mesure et l\u2019am\u00e9lioration de l\u2019exp\u00e9rience client (Customer Experience) et de l\u2019exp\u00e9rience collaborateur (Employee Experience). Son Managing Director, Yves Van Dorsselaer, explique comment son \u00e9quipe utilise le mystery shopping, l\u2019analyse de donn\u00e9es et la mesure des \u00e9motions pour aider les entreprises, (suite\u2026)<\/a>","protected":false},"excerpt":{"rendered":"

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